LifeEvents™ Counseling

LifeEvents™ Telephonic Counseling

The member and their family will have toll free access to behavioral health experts 24/7, 365 days a year. All calls are answered directly by licensed, degreed clinical staff, and all services are handled with complete confidentiality.

LifeEvents™ provides telephonic counseling for marital, parent-child, substance abuse, emotional, legal/financial, childcare, and eldercare problems, as well as many other personal challenges or stresses. The member their family are entitled to unlimited telephonic counseling per episode.

The Process from Start to Finish

Employee/Family Member Initiates Contact:

To ensure that members get the assistance they need, licensed counselors are readily accessible 24/7, 365 days a year via a dedicated toll free number. Non-English speaking members also have 24/7, 365 days per year assistance via bi-lingual staff and affiliates, as well as through an online translation service with capabilities in over 140 languages.

The LifeEvents™ Counselor will:

• Explain the role of a LifeEvents™ counselor
• Ensure confidentiality
• Conduct an initial assessment
• Determine your needs and related resources

LifeEvents™Counselor Aligns Appropriate Resource:

Counselors will assist members every step of the way, from assessment, through recommendation and follow-up.

The LifeEvents™ Counselor will:

• Conduct an initial assessment over the phone.
• Involve, where needed, a dependent care coordinator or legal or financial professional to assist in securing resources and arranging all referrals.
• Directly refer members to a community agency or local hospital if an emergent situation is evident.

Counselor Assesses Progress & Takes Next Steps:

After the initial assessment, the counselor follows-up with the local provider to coordinate recommendations.

• Recommendations may include referrals to local mental health providers, detoxification facilities, hospitals, physicians, or short-term counseling.
• For work/life issues, the Counselor oversees the resource search and ensures that the consultation and resources provided have addressed the issues presented.
• Coordinates with members benefit plan to ensure a seamless service progress.

Satisfaction & Closure:

Counselors will follow-up in a timely fashion to ensure quality and satisfaction of services. Counselors close the case only after determining, with the member and the provider, that you have successfully resolved their issue and have completed all treatment recommended.